Frequently Asked Questions

Everything you need to know about your REDMAGIC experience.

What is the typical shipping timeframe for my order?

Orders are generally processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the shipping method selected at checkout.

What is the REDMAGIC return policy?

We offer a 15-day return window for products in their original packaging. Please ensure the device is in like-new condition with all accessories included to qualify for a full refund.

Does my REDMAGIC device come with a warranty?

Yes, all REDMAGIC smartphones come with a standard 1-year limited warranty that covers manufacturing defects. Accessories are typically covered for 6 months.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna for flexible financing.

How do I track my package once it has shipped?

Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

Are REDMAGIC phones compatible with my local carrier?

Our devices are globally unlocked; however, we recommend checking the network bands listed on the product page against your carrier's requirements to ensure 5G and LTE compatibility.