Returns & Exchanges

At REDMAGIC, we stand by our gaming hardware and offer a 15-day return window for products that do not meet your performance expectations. All items must be returned in their original packaging with all accessories included to qualify for a full refund.

Return Process

• 1.
  Initiate a Return Request

  Log into your REDMAGIC account and navigate to your order history to submit a formal return request within 15 days of delivery.

• 2.
  Receive Authorization

  Our support team will review your request and provide a Return Merchandise Authorization (RMA) number along with specific shipping instructions via email.

• 3.
  Pack and Ship

  Securely package your device in its original box, include the RMA form, and use a tracked shipping service to send the unit to our designated service center.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and functionality, your refund will be processed back to your original payment method within 7-10 business days.